Support

Need help with Lopaw? We're here for you.

Contact us

The fastest way to reach us is email. We typically reply within two business days.

Common questions

How do I manage or cancel my subscription?

Subscriptions are managed by Apple. On your iPhone, open Settings, tap your name, then tap Subscriptions and select Lopaw. From there you can change or cancel your plan at any time. Cancelling stops future renewals; you keep access until the end of the current billing period.

How do I request a refund?

Payments are processed by Apple, so refunds are handled by Apple directly. Go to reportaproblem.apple.com, sign in with your Apple ID, find your Lopaw purchase, and choose Request a Refund. Apple usually responds within 48 hours.

How do I delete my account and data?

Open Settings in the app and choose Delete Account. This permanently deletes your account, dog profile, and conversation history. You can also request deletion by emailing [email protected] from the email address linked to your account. See our Privacy Policy for details on data retention.

I found a bug or the app isn’t working. What should I do?

Email [email protected] with a short description of what happened, your device model, and iOS version. A screenshot or screen recording helps us fix it faster.

I have a question about training my dog.

Check the FAQ on our home page— it covers the training method, timelines, and common situations. For anything else, email us and we'll be happy to help.