Support

Questions about subscriptions, refunds, your data, or training? Start here.

Contact us

The fastest way to reach us is email. We typically reply within two business days.

Common questions

How do I manage or cancel my subscription?

Subscriptions are managed by Apple or Google, depending on where you subscribed. On iPhone, open Settings, tap your name, then tap Subscriptions and select Lopaw. On Android, open the Google Play Store, tap your profile icon, then Payments & subscriptions, Subscriptions, and select Lopaw. From there you can change or cancel your plan at any time. Canceling stops future renewals; you keep access until the end of the current billing period.

How do I request a refund?

Payments are processed by Apple or Google, so refunds are handled by them directly. If you subscribed on iPhone, go to reportaproblem.apple.com, sign in with your Apple ID, find your Lopaw purchase, and choose Request a Refund. Apple usually responds within 48 hours. If you subscribed on Android, go to your Google Play order history, find your Lopaw purchase, and choose Request a refund.

How do I delete my account and data?

Open Settings in the app and choose Delete Account. This permanently deletes your account, dog profile, and conversation history. You can also do it from our account deletion page, or by emailing support@lopaw.app from the email address linked to your account. See our Privacy Policy for details on data retention.

I found a bug or the app isn't working. What should I do?

Email support@lopaw.app with a short description of what happened, your device model, and iOS or Android version. A screenshot or screen recording helps us fix it faster.

I have a question about training my dog.

Check the FAQ on our home page. It covers the training method, timelines, and common situations. For anything else, email us.